Customer reviews
Every review here comes from a passenger who filed a claim with us. We show them all, including the critical ones, and we say exactly how we verify them.
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Last updated September 24, 2026
Vlucht van Amsterdam naar Barcelona had bijna vier uur vertraging. Binnen twee minuten wist ik dat ik recht had op €400 en drie weken later stond het op mijn rekening. KLM probeerde het weer als excuus, maar Tomo liet met de METAR-data zien dat het gewoon een technisch probleem was.
KLMRyanair cancelled my Dublin to Amsterdam flight with six hours' notice and offered nothing but a rebooking two days later. Tomo Flight Claim got me €250 in under a month. The dashboard shows every step, including the exact date the airline paid.
RyanairLufthansa, Frankfurt nach Amsterdam, drei Stunden zwanzig Verspätung. Die Airline hatte meine eigene Forderung abgelehnt. Tomo hat innerhalb von vier Wochen 250 € durchgesetzt. Die Kommunikation war auf Deutsch und immer klar.
LufthansaTransavia annuleerde onze vlucht naar Alicante een dag van tevoren. Twee personen, €800 totaal. Alles via de app geregeld, duidelijke updates, geen gedoe met formulieren. Het percentage is eerlijk als je bedenkt dat ik dit zelf nooit had doorgezet.
TransaviaWizz Air, lot z Warszawy do Eindhoven opóźniony o ponad cztery godziny. Linia nie odpowiadała na moje maile. Tomo załatwił 250 € w pięć tygodni. Komunikacja po polsku, wszystko jasne.
Wizz AirDenied boarding on an overbooked KLM flight to Delhi. I had no idea this was worth €600. Signed the assignment on my phone at the gate, paid out five weeks later.
KLMGoede ervaring, alleen duurde het wat langer dan ik hoopte omdat Ryanair eerst weigerde. Tomo hield me elke stap op de hoogte en uiteindelijk is er betaald. Vier sterren omdat de eerste e-mail wat juridisch klonk.
RyanaireasyJet, Milano–Amsterdam, ritardo di tre ore e mezza. Pratica aperta in due minuti, 250 € accreditati dopo cinque settimane. Tutto chiaro fin dall'inizio, compresa la percentuale.
easyJetVol Air France Paris–Amsterdam retardé de plus de trois heures. J'avais essayé seule pendant deux mois sans réponse. Tomo a obtenu 250 € en cinq semaines. Suivi clair, tout en français.
Air FranceGemiste aansluiting in Frankfurt door een vertraging van Lufthansa. Ik dacht dat ik geen recht had omdat de tweede vlucht op tijd was, maar dat bleek anders. €600 per persoon, voor ons gezin van vier. Tomo heeft dit echt goed uitgelegd.
LufthansaVueling canceló mi vuelo Barcelona–Ámsterdam sin explicación. Tomo gestionó todo y en cuatro semanas recibí 400 €. Comunicación en español, panel muy claro.
VuelingSolid service. easyJet delayed us four hours out of Schiphol. My only gripe is that the 30% fee felt steep until I read how much work the court route involves. Would use again.
easyJetOnly after a claim is paid out, rejected by the airline, or closed do we send a review invitation. Nobody can review us without having been a customer.
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Most airlines pay within 4 to 12 weeks after a complete claim. Airlines that refuse are taken to court, which takes longer. Where a reviewer shared it, the review card shows the number of days from claim to payout.
Nothing unless we win. When the airline pays, we keep 30% of the compensation including VAT. There are no start-up, court or administration fees on top of that.
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Free and without obligation. We only charge 30% (incl. VAT) when the airline pays. Weather excuse? We check the real METAR data.
